# Refund Policy

How refunds and subscription changes work at DisVideoAI.

> Canonical: https://disvideo.ai/refund-policy

We want every creative team to love DisVideoAI. If something is not working the way you expect, review the guidelines below and reach out so we can help.

## Free Trials

Trials are designed to demonstrate core product capabilities. Because no payment is collected during the trial period, there is nothing to refund.

## Monthly Subscriptions

- You can cancel a plan at any time from the billing page. Access continues until the end of the current billing cycle.
- We issue pro-rated refunds when a critical service outage prevents you from using DisVideoAI for more than 72 consecutive hours.
- To request a refund, email support@disvideo.ai within 14 days of the original charge. Include your workspace ID and a brief explanation of the issue.

## Annual Subscriptions

Annual plans deliver a discount in exchange for a longer commitment. We provide:

1. A 14-day cooling-off period from the initial purchase date. Cancel within that window to receive a full refund.
2. Partial refunds when we materially breach our SLA or permanently discontinue a feature that your team relies on.

## One-Time Credits & Marketplace Purchases

Credits or downloadable assets purchased through the marketplace are non-refundable once they are delivered.

## Chargebacks

We consider chargebacks an indicator of account compromise or unresolved support issues. Our team investigates every case and may suspend the account until the dispute is resolved.

## Contact

Need help? Email support@disvideo.ai or open a ticket from your dashboard. Most requests receive a response within one business day.

We review this policy regularly and update it to reflect how DisVideoAI operates. When we make material changes, we will let you know in advance.